Customer Comments
Thank You !!! Got the wetsuit today. It fits. I'm training for the triathlon this wkend. Your help on the phone was greatly appreciated.
Christine.
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Danette, Thank you so such for all your help with getting me my new wetsuit! You have gone above and beyond to assist me, and I really appreciate it - especially with the truncated timeline. Of course, you have been very knowledgeable and helpful every time I have chatted with you recently, so I can't say I'm completely surprised. Aside from that, I want you to know that I conduct training on customer service, and I will be using this experience as a shining example in my future classes.
Sean - The University of Iowa
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Just a big thank you for getting this suit out to me. it has arrived today and just in time giving me a week to try it out before my first ever triathlon on Sunday. Thank you very much too all involved in getting this to Sweden. Excellent Service (Demetrio - Sweden)
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Thx for getting the wetsuit to me early!!!!!!!!!You guys are the best. It fits great and I love it. Great job. Dean (Houston, TX)
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I received the NeoSport shorty wetsuit today and it's great. Thanks for letting me exchange suits, and thank you again for your fantastic customer service, positive attitude, and prompt responses. You guys are great. I plan to order from you in the future, and will spread the word that the best place to buy wetsuits is in Iowa! Thanks again, Leslie - ( New Hampshire)
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Bought the wet suit and am happy with it. Your service was excellent!!!!! KK
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First day back in the office after my holidays and my wetsuit was waiting for me. I tried it on and it fits great. Just wanted to say "thanks" for all your help and will be sure to point all enquiries in your direction. Regards David (Great Britain)
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I just wanted to write and thank you guys for my awesome wetsuit! I had been shopping around to try and find one that was not junk, in my price range and size. I was so excited that it arrived so quickly and it fits perfectly. I will definitely recommend you to any of my tri friends looking for new wetsuits! Thanks again! - Audrey - South Carolina
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Thought you would like to know I am very pleased by the way you handle business! Thanks Greg
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I have to tell you that your company is the most "customer-oriented" that I have ever dealt with. It's not every day that someone buys a wetsuit but your fast and efficient service is a rarity. I shall certainly tell anyone who is in the market to buy a wetsuit that they need shop no further than your website! Sue -
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Received my wetsuit yesterday. Took it for a test run this morning - it was fantastic. Swimming in it feels like cheating. No wonder the other guys beat me out of the water. Not this time. Have a tri this weekend and I cant wait for the swim. Still a little nervous about the transition - but I'm sure I will get it off sooner or later. Thanks for everything! Damon (South Dakota)
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Thank you so much. wish I had found you days ago. best, Roger (Chicago, IL)
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I received my wetsuit today. Great fit and great service. I'm very pleased. Thank you
Cathy (USA)
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Hi, I'm not sure if I ever said "thank you" for all your help, so I thought I'd send it along now. Take care, Kathy (Canada)
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Some positive feedback. Thought that you'd like to know that the package just turned up at my desk. Looks like the USPS service has been pretty good. regards, Chris (Australia)
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Thank you much for such a quick response! It came in late today and it's awesome. Thank you so much. You have definitely got a new & lifelong customer. Have a great New Year! Rosie (Georgia)
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Thank for my swim skin it is my first of this kind of wet suit. I like my swimming all year round and i live near a lake that i swim in the summer. I now can swim in the winter hear in California. Jerry - (California)
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I wanted to thank you for you excellence in service. The wetsuit I purchased is for my daughter, and the first one being to big I hand to exchange for a smaller size. The turn around time was fast, and she will be so happy to see it under the Christmas tree. Thank you again. Please be assured that we will tell our friends in our triathlete community about your website.
Jenny
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San Jose Mercury News - 10/13/2007
Hall of Praise: No single anecdote is grounds for putting a merchant in Retail Ink's Hall of Fame. But when a reader offers a particularly telling example of good service, the deserving retailer will find the praise excerpted here.
Patti Wolf of San Jose read last week's column about non-responsive online retailers and agreed that she has had "many negative experiences" of that kind. Then she added:
"But I've also had a very positive experience with one online retailer - Seatasea Watersports (www.seatasea.com).
"After a local search for a wetsuit proved fruitless, I, in desperation, went online. I chose www.seatasea.com. based solely on their merchandise and price. I needed a wetsuit in a week, and noted this in the comment section of the checkout process.
"A rep from Seatasea called me the day after I placed my order, and expressed concern about the week turnaround from Iowa to California. We talked shipping options, and he advocated priority mail instead of the more expensive UPS 2nd Day or overnight, based on prior experience. The priority cost turned out to be the same cost as Seatasea regular shipping - a flat $7 no matter what the shipping weight.
"I received my wetsuit on time."
A second buying experience also went well for Wolf, who has been steering others to the site.
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Danette - Thank you so much.........I cant believe the outstanding service. I will UPS the return suit Wednesday if that's ok. Looking forward to using my new wet suit as the water temp is dropping even in San Diego. Again thank you so much and will be sure to pass this on to others..........S/geo - San Diego
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You rule!! Great response time and totally professional. I order another wetsuit (on-line from a website that shall remain nameless) on Tuesday and was informed that the item was sold out... 2 weeks ago!!
Best Regards, Brian
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Ken, I just wanted to thank you for the excellent customer service. Unfortunately, one would be hard
pressed to find a company willing to provide the updates you and yours did with my wetsuit order. I received the shipment yesterday and low and behold, you also sent the back-ordered black race belt, not the blue one we had discussed. So once again, THANKS! You guys will be at the top of my recommendation list - Tyler
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Just wanted to thank you all for my shorty q-roo i got in time for my triathlon last sunday.
my skeptic self thought it was too small, etc., but the chart did not lie! and a darn good price. thanks again.
Nick - Plantation, Fla.
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I just wanted to thank you for the advise on the long sleeve wetsuit. I competed in the International Distance Chicago Triathlon this weekend and put up a personal best time in the swim. It was the first time I ever used a full wetsuit in a competition The wetsuit did give me a lot extra bouyancy and helped conserve a lot of energy. I was also able to complete the bike in a personal best time. My run wasn't as good, but you can't ask for everything. I beat my goal of 3:00 hours by nine minutes and do credit a lot of that to the swim.
Thanks again for you help. Chris (Wisconsin)
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Hello,
I received my package yesterday (incredibly fast!). I want to thank you for your excelent service and great selection of goods!
Peter (Sweden)
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Wade from Edmonton, Canada. Just letting you know that everything arrived safe and sound. Both packages took exactly 3 weeks to arrive. Even with the Christmas rush. I managed to try everything out last night in our large public dive tank. I'm so happy with the outcome, there better than I had expected. I'll be sure to pass you and your company name around to the divers around here. And for sure I will be pricing things out so I can order more goodies from you. Take care and talk to you soon.
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I just wanted to leave you with a quick note. I was at your store yesterday and bought a few items. I was VERY pleased with your service and the size of the store. You were very helpful and knowledgeable in assisting me. I'll definitely be coming back to your store as well as referring other that I know to visit your store. Keep up the good work and thanks again.
Spencer (Cedar Rapids)
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Hi,
Thank you for your super fast service. I received the order on Monday
June 12th in plenty of time for Father's Day. It will be a big hit!
Jeanie (Baton Rouge)
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I got the package last wk, and tried it out love it. Kept me warm the whole time when I was in the water. The suit fitted me perfectly. thanks again Ken & looking forward to do business with you again in the future - LM (New York)