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Terms/Shipping
CHRISTMAS TERMS Adjusted: Purchases from December 1 - December 24 may be returned by January 10 for refunds or January 31 for exhanges or credits..
These are the terms and conditions to which we work and extend to you as our customer! Our goal is to provide you with high quality merchandise at the lowest prices on the planet. This is why we have the terms that we do. We really are "real people that really care" and promise to do everything we can to make your purchase with us to be a great experience. (We really want you back!) This means if there is an "issue" we will contact you. We promise to be honorable, friendly and helpful.
With all fairness to us, we hope you will be reasonable too and understand that you are important to us and we will do the best we can. We put all of our customer policies in order for you to review and we "do" stick to these terms and conditions. If you have any questions, we are always at your service.
SHIPPING...8 Bucks shipping on all shipments in the Continental US! (Nothing too fancy here. We just charge you 8 bucks every time we ship something standard shipping in the continental USA) It is our goal to ship your order within 24 hours of receipt of the order and we normally do. We have to receive an order by 12noon CST USA to ship the same day. Normal UPS Shipping times are about 5 working days ground service to our farthest UPS point. Since there is no consistancy in our type of business, we can't guarantee a 24 hour ship so the "worst case" senario is 5 days. Please let us know if you require the item by a specific time and we will do everything we possibly can to meet that shipment need. We offer expedted shipping via three day air, second day air and next day air shipping. However this does not guarantee that it will ship the same day. Only that we will ship the item that method. Note: UPS does not count the day of shipment and weekends or holidays in 3, 2 or next day shipping. For example, if you place an order for second day shipping on a Monday it will arrive to you on a Wednesday. Likewise, if you place the same order on a Friday it will arrive to you on a Tuesday.
If we can't ship the same day, we will contact you by email and also by phone.
Ground Shipping 8 bucks shipping rates do not include Hawaii, Alaska, Puerto Rico, St John.etc..etc (just the 48 US states that are all connected to each other!) & other countries)
Expedited Air Shipping We also ship via UPS three day select, 2nd Day Air Saver and Next Day Air Saver. Shipments costs via 3 day, 2nd Day Air and Next Day Air may be need to be adjusted based on the items shipping size such as Dry Suits and Larger, thicker wetsuits and combinations of wetsuits. *NOTE* If a web quoted shipping cost must be adjusted, we will contact you for your permission before we process your order.
- UPS 3 Day (by 5pm third day after shipment day) $21.00
- UPS 2 Day Air (by 5pm 2nd day after shipment day) $29.00
- UPS Next Day Saver (by 5pm 1 Day after shipment Day) $52.00* (See above note)
We can not, and will not under any circumstances - be held responsible for losses incurred due to delays in shipping. We have no control over the shipping. And these are not schlepp companies! All deliveries are sent by either UPS or US Postal Service! (We do not use Fed Ex or DHL)
International Shipments - (We are happy to ship internationally!) Shipping charges for international shipments are billed at actual shipping costs plus insurance and a $2.00US handling fee. Once an international shipment is received by us, we will email you a sales receipt showing your shipping. Your shipment will ship the following day, so if you want to cancel your order, please contact us ASAP..otherwise it will be on it's way to you. We may also contact you requesting the Bank name and customer service phone number of your credit card issuing bank. (this is for "your" protection) Please be aware that estimated shipping times via US Postal Service does not include any delay in customs, or a delay within your countries postal system. We also do not have any way to track the package once mailed US Postal Service. All they can tell us is that it made it to your country or not. If you wish tracking, then you will have to have us ship the package UPS. Once we have mailed the package we cannot and will not under any circumstances be responsible for it's delivery within a estimated time period. This is because it could be held up in customs or within your countries courier service. You are also responsible for any customs duties required for your country. We will not under any circumstances ship to the following countries unless the payment is in the form of a Bank Wire Transfer - Nigeria, Indonesia, Morocco, Singapore, Malaysia ... (We're sorry if you are a legitimate buyer from those countries!)
ESTIMATED COSTS OF INTERNATIONAL SHIPMENTS
No big secret here! We use USPS Airmail for our international shipments. WHY? It is reliable and a lot less expensive then UPS, DHL or FEDEX. If you want a quote via another carrier other then USPS, then email us. The average wetsuit shipment weights about 5lbs (2.2K) The "average" cost of a wetsuit shipment is approximatley $38US. Insurance is $1.60 per $100. This estimate can be more or less, depending on the weight of your order. If you want to do some research on shipping costs from the US then simply go to www.usps.com
PRICE GUARANTEE PROGRAM...We keep our prices pretty low, in fact, we are usually the lowest on the planet for the items we sell...but once in a while you could come across another authorized dealer either on-line or a store, that offers a lower price on the same product and brand that we are selling. We guarantee our low prices by offering a price match program. If you find another authorized dealer of the exact same brand and product that we are selling with on-line or a store, we will try our best to match the price (this does not guarantee that we can!) To take advantage of our Price-Match Program, simply make note of it in the order instructions when you check out and e-mail a copy of the ad page or URL from the authorized dealer we are matching or fax a copy of the ad to 319-365-6616 Be sure to put your name on it. We'll e-mail you right back if the price we are matching qualifies. Some things to remember, it "has" to be an authorized dealer of the item (s), it must be the identical product and brand, it can't be clearance inventory and it has to be a United States company in the United States.
RETURN POLICY OR EXCHANGE POLICY...is simple - you may return goods within 7 days of receipt for a full refund of the price of the goods, less shipping and up to 30 days for an exchange. All returns, (that are not the result of an error on our part) may be subject to a 10% or $5.00 minimum return handling fee based on our discretion. Returns must be in resalable "mint" condition and in the original, undamaged packaging. NOTE: If you return your purchase all crunched up...full of cat hair..etc, we are going to send it back to you! We are unable to take back items that have been wet or that are custom purchases (ie: custom wetsuits, drysuits) . Please note that we will not refund postage costs (either way) where goods have been correctly supplied against the order. You need an Return Authorization though. (We really need to know it is coming back) So call us or write us, it's free! info@seatasea.com or 319-365-6066. If delivered goods are faulty or incorrectly supplied please contact us within 7 working days to arrange for their return. We will cover the cost of return postage. We will also make an allowance for the original cost of shipping the item to you if it formed a significant part of a larger order. No returns can be accepted without you contacting us first and getting an Return Authorization. All it takes is a phone call or e-mail and both are free! Refunds are ONLY refundable to the initiated card holder.
We do not pay for return shipping! And if we ship an exchange it costs 8 bucks shipping.
Returns should be shipped to: Attn: Returns: Seatasea Watersports Center, 6545 4th St. SW, Cedar Rapids, IA 52404. Your return and credit card credit is normally processed within 24 hours. However, (for all you internet credit card account checker peoples...) This may not refect on your statement right away. Please check with your bank concerning their posting timetable.
WARRANTY - Seatasea Watersports, is an authorized dealer of all of the products we sell. We are also been given approval to sell via mail-order by the manufacturers. This means you have a full manufacture warranty and you are buying first line goods. We do not deal in "Grey Market" goods. (Grey Market is BAD...Authorized is GOOD!) we are also your source for service or warranty work on the goods you have purchased from us..plus lots of other stuff. Please contact us if you have a problem and need warranty service.
IMPORTANT - Repair or Replacement of items is based on the manufacturers warranty policies so we cannot guarantee an immediate replacement. Warranty coverages "do not" cover damage by chlorine through regular use.
By accepting these Terms And Conditions, and if purchasing specialized Scuba Diving equipment, such as Scuba Diving Dry Suits you are acknowledging that you are a certified diver or that you are currently receiving proper instruction, for certification from a qualified diving instructor, from a recognized training agency in Scuba Diving and the use of the items you have purchased. If purchasing a Diving Dry Suit you acknowledge that you are certified in the use of a Dry Suit or you are currently receiving instruction, from a qualified instructor, for certification in Dry Suit Diving. We cannot stress too highly the importance of this. You undertake that you will not hold Seatasea, LLC or it's owners or employees liable for loss or injury how-so-ever caused.